Family-run, SO45 Waterside-based. No call-out fee, ever. Lock changes, lockouts, uPVC specialists — 2024 Police & Crime Commissioner Award Winner. Serving Southampton, Hythe, Totton, Fawley, the New Forest and the surrounding South Hampshire area.
Specialists in non-destructive entry — we get you back in without breaking the door wherever possible. Plus full home and business security: CCTV, alarms, key safes, lighting and burglary repair.
Locked out, snapped key, kicked-in door, lost the lot — the phone goes straight to Bugsy on the road. Most local jobs reached inside 30 minutes, day or night, no call-out fee.
3am, Christmas Day, the middle of a downpour — we pick up the phone and we come.
Most calledPicked open, not drilled through. Saves your door, your cylinder and a lot of money.
SpecialtySnapped key stuck in the lock? We tease it out without scrapping the cylinder.
Car or van locked out with the keys inside? We come to you, day or night, no damage.
Same-day response to break-ins. We secure the property and you sleep easy tonight.
Smashed window or kicked-in door? Same-day boarding-up to keep you secure overnight.
The bit Bugsy’s been doing for thirty years. Insurance-spec lock changes, UPVc gearbox repairs, anti-snap upgrades, safes, key safes — quoted up front, fitted properly, guaranteed.
British Standard 3621 fitted, kitemark stamped, the kind your insurer actually accepts.
Multipoint gearboxes, hinges, alignment, handles — we know every common UK door inside out.
Replace, upgrade, repair. Sash jammers, ventilation locks — the bits burglars love.
The single biggest security upgrade. £40-£60 fitted. Defeats the UK’s commonest break-in.
High impactForgotten the combination? Inherited a locked safe? We open it — and supply new ones.
For carers, grown-up kids, holiday lets. Fitted at the right height, in the right spot.
For familiesLocks alone don’t do it any more. We design and fit the layers that actually deter someone walking up your path — cameras, alarms, lights, key safes — and explain each one in plain English.
Bugsy walks round with you, points out the weak spots in plain English. Genuinely free.
FreeGarage doors, side gates, sheds. Defenders, ground anchors, decent padlocks.
Going on holiday? Bugsy quietly checks the property while you’re away. Community service.
CommunityShops, offices, surgeries, salons, holiday lets. Restricted-key systems for high staff turnover, BS3621 compliance for your insurer, multi-camera CCTV that you can actually review. Free site survey.
Cleaners, ex-staff, contractors. Restricted keys can’t be copied without your say-so.
We check every door against your policy, fit what’s missing. Free audit, fixed quote.
Actual photos from actual call-outs — not stock images. The locks we fit, the doors we save, the key safes we install for your nan.
EMERGENCY24hr call-out
NON-DESTRUCTIVEDoor entry
HIGH IMPACTAnti-snap cylinder
UPVC SPECIALISTMultipoint repair
POLICE APPROVEDKey safe
EQUIPPEDOn every job
GARAGELock change
INSURANCE-GRADEBS3621 fit
Close-up of the failures we see daily across Southampton, Hythe, Totton and the Waterside — and the fixes we carry on the van. Most jobs done in one visit.
Keywise is Southampton's family-run locksmith, physically based on the Waterside in SO45. Rapid-response emergency cover across Southampton and the surrounding South Hampshire towns; wider commercial & contract coverage across Hampshire, Dorset and Wiltshire. Fully insured. References available from Southampton charities, local shops and estate agents.
Our primary area — fastest response, strongest local authority, the postcodes we drive every day. Average arrival under 30 minutes.
Average response: under 30 minutes from the Waterside
Call for emergency — 07453 327708Scheduled and contracted work across the South Coast for property managers, landlords, schools, care homes, offices, retail and industrial units, and housing associations.
Operating area: Hampshire, Dorset, Wiltshire & surrounding South Coast (by appointment)
Request a commercial quote →No call centres, no quote forms, no waiting. The phone goes straight to the locksmith on the road.
Pick up the phone — you'll speak to Bugsy himself, who'll quote up front and give you an honest ETA.
Most local call-outs reached inside 30 minutes. The black-and-yellow Keywise van is hard to miss.
Non-destructive entry where possible, parts replaced if needed, and a free security check while we're there.
Bugsy’s community work across the Waterside has been featured by Simon Chadwick — the kind of recognition you don’t pay to get.
Recognised by the Hampshire & Isle of Wight Police & Crime Commissioner — for above-and-beyond community service. Read the official write-up →
Donald ‘Bugsy’ Edwards has spent years quietly looking after the Waterside community — helping the vulnerable, the elderly, and anyone who’s ever needed a hand they couldn’t pay for. In 2024 the Hampshire & Isle of Wight Police & Crime Commissioner made it official.
“Always helpful and friendly, Bugsy makes a point of assisting the vulnerable and elderly whenever he can and for upholding community values. This above-and-beyond attitude has ensured he’s built a solid trustworthy reputation amongst Watersiders.” — Simon Chadwick, Waterside Network Group
Based in Southampton on the Waterside — you’re guaranteed a fast response from a qualified, dedicated, and friendly local. Most call-outs reached inside 30 minutes.
Every review here is verifiable on Google — click any to read in full, or read all 278+ on the Google Business Profile.
Don (Bugsy) is a really nice guy who does an honest, professional job at a good price. He fitted a new window handle and lock, plus sorted out our garage access door which didn't lock ( by realigning it, and also kindly…
Great service from Don (Bugsy) today sorting a problem with multipoint lock on our side door. Easy and very responsive communication via WhatsApp, Don arrived promptly and quickly determined cause of the problem and fitted the required new parts and all now…
Just met Bugsy this morning after having issues with my front door and what a lovely man. He serviced my door, gave me lots of advice and is more than willing to return if I ever had further issues. I would totally…
We have used Keywise before. On this occasion Bugsy came out after we had problems with two locks on our Village Hall doors. Typically when he got there the locks were working fine! He gave them a once over, some "magic spray…
Donald picked up the phone on a bank holiday and was more than happy to come and help with our front door emergency. He arrived promptly and was able not only to solve the initial problem but also take steps to ensure…
Real call-outs, security advice, what we’re seeing across Hampshire — written between jobs.
Everything we get asked, in plain English. Can’t find your answer? Call Bugsy on 07453 327708 — he’ll talk it through.
The words our customers actually use. We’re the locksmith Southampton, Hythe and the Waterside already know — uPVC door specialists, multipoint mechanism repairs, emergency lock-outs, all answered by Bugsy himself.
Call directly for emergencies, or send a message and Bugsy will get back to you. No call-out fee, ever.
No call centres, no overseas dispatchers — the phone goes straight to the locksmith on the road.
