Family-run, SO45 Waterside-based. No call-out fee, ever. Lock changes, lockouts and uPVC specialists. 2024 Police & Crime Commissioner Award winner. Serving Southampton, Hythe, Totton, Fawley, the New Forest and the surrounding South Hampshire area.
We specialise in non-destructive entry, so you get back in without breaking the door wherever possible. Plus the security work that backs it up: insurance-grade lock changes, key safes and burglary repair.
Locked out, snapped key, kicked-in door, lost the lot? The phone goes straight to Bugsy on the road. Most local jobs reached inside 30 minutes, day or night, no call-out fee.
3am, Christmas Day, the middle of a downpour, we pick up the phone and we come.
Most calledPicked open, not drilled through. Saves your door, your cylinder and a lot of money.
SpecialtySnapped key stuck in the lock? We tease it out without scrapping the cylinder.
Car and van keys are not my trade. My neighbour Mark at Klic-Key is the man for that. Tap to see who to call.
Klic-KeySame-day response to break-ins. We secure the property and you sleep easy tonight.
Smashed window or kicked-in door? Same-day boarding-up to keep you secure overnight.
The bit Bugsy’s been doing for thirty years. Insurance-spec lock changes, uPVC gearbox repairs, anti-snap upgrades, safes and key safes. Quoted up front, fitted properly, guaranteed.
British Standard 3621 fitted, kitemark stamped, the kind your insurer actually accepts.
Multipoint gearboxes, hinges, alignment, handles, we know every common UK door inside out.
Replace, upgrade, repair. Sash jammers, ventilation locks, the bits burglars love.
The single biggest security upgrade. A 3-star anti-snap cylinder defeats the UK’s commonest break-in.
High impactForgotten the combination? Inherited a locked safe? We open it, and supply new ones.
For carers, grown-up kids, holiday lets. Fitted at the right height, in the right spot.
For familiesLocks alone don’t do it any more. We design and fit the layers that actually deter someone walking up your path, cameras, alarms, lights, key safes, and explain each one in plain English.
Bugsy walks round with you, points out the weak spots in plain English. Genuinely free.
FreeGarage doors, side gates, sheds. Defenders, ground anchors, decent padlocks.
Going on holiday? Bugsy quietly checks the property while you’re away. Community service.
CommunityShops, offices, surgeries, salons, holiday lets. Restricted-key systems for high staff turnover, BS3621 compliance for your insurer, and master-key systems across a site. Free site survey.
Cleaners, ex-staff, contractors. Restricted keys can’t be copied without your say-so.
We check every door against your policy, fit what’s missing. Free audit, fixed quote.
Here's what our most common jobs start from, so you know where you stand before you call. Every price is a starting point. The final quote depends on the job, and you’ll get it before any work begins. No call-out fee, ever.
24/7 non-destructive entry to homes and businesses in Southampton & the Waterside. No call-out fee.
Freeing a stuck, jammed or seized lock and getting it working again, without damage where possible.
New locks supplied and fitted, BS3621 or insurance-spec where needed. The price is for the first lock; any extra locks at the same visit are quoted on the day.
Multipoint mechanism replacement, alignment and full door overhaul.
TS007 3-star anti-snap, anti-bump, anti-drill cylinder fitted.
British Standard mortice locks fitted to wooden doors.
Window locks and handles repaired or replaced.
No-cost on-site security review, locks, doors, windows and hinges.
Master keyed suites for landlords, agents and businesses. Priced on site, it depends on the number of keys, locks and door types.
Commercial-grade locks supplied and fitted, 24/7.
Not sure which you need? Tell us what’s happened and we’ll talk you through it, no call-out fee, and you’ll get the price before we start.
Call 07453 327708 See the full price list →Prices are starting points and may vary with the job. We’ll always confirm the cost with you before any work begins.
Actual photos from actual call-outs, not stock images. The locks we fit, the doors we save, the key safes we install for your nan.
EMERGENCY24hr call-out
NON-DESTRUCTIVEDoor entry
HIGH IMPACTAnti-snap cylinder
UPVC SPECIALISTMultipoint repair
POLICE APPROVEDKey safe
EQUIPPEDOn every job
GARAGELock change
INSURANCE-GRADEBS3621 fit
Close-up of the failures we see daily across Southampton, Hythe, Totton and the Waterside, and the fixes we carry on the van. Most jobs done in one visit.
Keywise is Southampton's family-run locksmith, physically based on the Waterside in SO45. Rapid-response emergency cover across Southampton and the surrounding South Hampshire towns; wider commercial & contract coverage across Hampshire, Dorset and Wiltshire. Fully insured. References available from Southampton charities, local shops and estate agents.
Our primary area, fastest response, strongest local authority, the postcodes we drive every day. Average arrival under 30 minutes.
Average response: under 30 minutes from the Waterside
Call for emergency, 07453 327708Scheduled and contracted work across the South Coast for property managers, landlords, schools, care homes, offices, retail and industrial units, and housing associations.
Operating area: Hampshire, Dorset, Wiltshire & surrounding South Coast (by appointment)
Request a commercial quote →No call centres, no quote forms, no waiting. The phone goes straight to the locksmith on the road.
Pick up the phone, you'll speak to Bugsy himself, who'll quote up front and give you an honest ETA.
Most local call-outs reached inside 30 minutes. The black-and-yellow Keywise van is hard to miss.
Non-destructive entry where possible, parts replaced if needed, and a free security check while we're there.
Bugsy’s community work across the Waterside has been featured by Simon Chadwick, the kind of recognition you don’t pay to get.
Recognised by the Hampshire & Isle of Wight Police & Crime Commissioner, for above-and-beyond community service. Read the official write-up →
Donald ‘Bugsy’ Edwards has spent years quietly looking after the Waterside community, helping the vulnerable, the elderly, and anyone who’s ever needed a hand they couldn’t pay for. In 2024 the Hampshire & Isle of Wight Police & Crime Commissioner made it official.
“Always helpful and friendly, Bugsy makes a point of assisting the vulnerable and elderly whenever he can and for upholding community values. This above-and-beyond attitude has ensured he’s built a solid trustworthy reputation amongst Watersiders.” , Simon Chadwick, Waterside Network Group
From our home patch in Holbury out across Hythe, Dibden, Fawley, Calshot, Blackfield, Langley, Lepe, Marchwood and Totton, and over the water into Southampton, if you live round here you have probably seen us parked up nearby. Real photos, real jobs, no stock images.
Based in Southampton on the Waterside, you’re guaranteed a fast response from a qualified, dedicated, and friendly local. Most call-outs reached inside 30 minutes.
Every review here is verifiable on Google, click any to read in full, or read all 288+ on the Google Business Profile.
Great service from Don (Bugsy) today sorting a problem with multipoint lock on our side door. Easy and very responsive communication via WhatsApp, Don arrived promptly and quickly determined cause of the problem and fitted the required new parts and all now…
Don (Bugsy) is a really nice guy who does an honest, professional job at a good price. He fitted a new window handle and lock, plus sorted out our garage access door which didn't lock ( by realigning it, and also kindly…
Thanks Bugsy! I called and asked if he would visit my elder and quite vulnerable father, he was there within 20 mins and started a video call for the whole time. We want the locks changed and the locks upgraded and Bugsy…
We have used Keywise before. On this occasion Bugsy came out after we had problems with two locks on our Village Hall doors. Typically when he got there the locks were working fine! He gave them a once over, some "magic spray…
I recommend Keywise, especially if you ever get locked out of your property. The chap arrived within minutes of my initial phone call and was super friendy. I was safely back in my home in a short while thanks to Keywise.
Real call-outs, security advice, what we’re seeing across Hampshire, written between jobs.
Security tips Bugsy checks for the same entry points burglars do. Here are the vulnerabilities showing up across Southampton and the Waterside.
Read more →
Security tips Staff leave, keys go missing, locks wear. Here's when changing business locks actually makes sense, and when you can leave it alone.
Read more → Security tips Master keys aren't magic. Understand how they work, what they cost you, and whether your business actually needs one before you commit.
Read more →Everything we get asked, in plain English. Can’t find your answer? Call Bugsy on 07453 327708, he’ll talk it through.
The words our customers actually use. We’re the locksmith Southampton, Hythe and the Waterside already know, uPVC door specialists, multipoint mechanism repairs, emergency lock-outs, all answered by Bugsy himself.
Call directly for emergencies, or send a message and Bugsy will get back to you. No call-out fee, ever.
No call centres, no overseas dispatchers, the phone goes straight to the locksmith on the road.
Real guidance from a real Waterside locksmith. These are the pages people and search engines lean on to understand who Keywise is.
The highest-rated independent locksmith on the Waterside, family-run, no call-out fee.
Read more →Locks, key safes, alarms and door security explained in plain English.
Read more →Locked out, key spinning, door will not lock. What to do before you call.
Read more →Police and Crime Commissioner Community Volunteer of the Year.
Read more →
